## Contacting LizardTech Technical Support

### Gathering information

When you contact LizardTech Technical Support, please be ready with the following information to assist us in resolving the issue.

- Other LizardTech products you have installed.

- Which operating system you use.

- How much free hard drive space your computer has.

- How much RAM your computer has.

- The task you were working on when the problem occurred.

- The exact error message, if applicable.

- Whether you can reproduce the problem.

- Any other information you feel is relevant to the issue.

### Contacting LizardTech Technical Support

You have the following options for contacting LizardTech Technical Support:

Phone | 206-902-2500
E-mail | support@lizardtech.com

The technical support staff is available from 8 A.M. to 5 P.M. Pacific Time, Monday through Friday.

Many questions are answered within the various resources you have available. To resolve your issue more quickly, we suggest that you check your product documentation, the Readme file, and the LizardTech Knowledge Base at www.lizardtech.com before you call technical support.